Production Timelines
Periapt Studio's Moissanite Engagement and Wedding Ring designs are made to order. The customer accepts a production timeframe estimate for the piece. The turnaround time has been provided as an approximate guide only and may change without prior notice. Our production timeframe estimates do not include shipping timeframes.

Quality Control
In order to maintain consistency with our mission to produce timeless jewellery, all Periapt Studio pieces undergo thorough quality control checks. Throughout the manufacturing process, we ensure high-quality standards are maintained.

Terms of Sale for Bespoke and Custom Pieces
These Terms & Conditions represent the customer's confirmation of the accuracy of the information outlined for their piece.In the event that any changes or additions are made to the original proposal, additional charges may apply. Prior to issuing a request for final payment or sending, Periapt Studio will provide high-quality photos and/or video footage for client acceptance. 

Returns and Exchanges

Made To Order
Periapt Studio does not issue refunds, store credit, or exchanges for any of their 'Made to Order' jewellery pieces. We kindly ask you to choose carefully. We are happy to assist you if you have any questions about our pieces. We place a high priority on customer satisfaction. Please get in touch with us if you are unhappy with your item, and we will work together to resolve the problem.

Ready To Wear
Items that have not been worn can be exchanged for store credit within 14 days of receipt, less a $100 restocking fee unless otherwise stated. Restocking fees will increase to $250 if returned within 14-28 days. Exchanges are not accepted outside these specified timeframes. Periapt Studio will issue you a store credit to your provided email address. This can be applied to any purchase of equal or greater value at Periapt Studio. Any return shipping fees will be the responsibility of the customer. Return orders should be sent via a trusted, trackable shipping service since Periapt Studio cannot be held responsible for any lost, damaged, or stolen packages. Rings that have been resized are not eligible for exchange. The item must be in its original condition, unworn, and in its original packaging. If we believe an exchange is not in new condition, we reserve the right to reject it.

Terms of Payment
A deposit payment is required to secure diamonds and gemstones included in Bespoke Engagements and Signature Engagements. All bespoke jewellery pieces are contractually agreed to remain the property of Periapt Studio until full payment is received.

Delayed Payments
As a result of late payments, Periapt Studio is not liable for any delays in clientele deadlines resulting from late payments.Periapt Studio will retain ownership of the piece if Periapt Studio receives no correspondence from the client within 30 days of completion. Therefore, forfeiture of the piece will result from failure to provide adequate correspondence after completion. In the case of a forfeiture under the above conditions, Periapt Studio will not be liable. Periapt Studio will ensure adequate correspondence between the parties to ensure these obligations are fulfilled.

Cancellations and Refunds
The parties have agreed that due to the nature of the product, refunds will not be offered in the event of cancellations. Periapt Studio can't recoup losses incurred by purchasing on behalf of its clients.

Disclaimer of Liability
Between the parties, Periapt Studio agrees not to be liable for damages for goods in transit or for goods in trust. We ship all goods using a traceable, premium delivery service. After goods have left our facilities and are out of our care, Periapt Studio cannot guarantee items in transit or be held responsible for any issues that may arise. We will work to resolve any issues that arise if goods arrive damaged or lost in transit. Stones and goods provided to Periapt Studio will be treated with the utmost care.

Disruptions
The parties have agreed that Periapt Studio will not be liable for deadlines set by the client. There are many factors that can delay the production of your project, including goods in transit, alterations, material acquisition, client approvals for CAD designs, metal casting, and stone setting.In the event that production timeframes are delayed for reasons beyond our control, Periapt Studio will not be held responsible. When ordering bespoke or 'made to order' jewellery for special events, we recommend allowing sufficient time for production.

Care of Materials
A trusted Australian metal supplier supplies Periapt Studio with high-quality precious metals. To maintain the overall appearance of jewellery pieces, regular servicing and cleaning is recommended. As a result of this agreement, Periapt Studio will not be held liable for deterioration in appearance or damage.

Resizing and Remanufacturing
Before undergoing our manufacturing process, Periapt Studio emphasises the importance of confirming the correct size. In light of the nature of the product itself, we offer one complimentary resizing for all of our Bespoke Engagement, Signature Engagement, Ready-to-Wear Engagement and Moissanite Engagement rings. You can resize your ring for free within six months of the date it was dispatched from our studio.We offer one free ring resizing if the ring falls within our resizing parameters, but if it does not, the piece may need to be remanufactured to maintain its quality and durability. Setting style and ring size play a role in determining resizing parameters. We won't resize one of our rings if we believe it will compromise the structure.Remanufacture rates are discounted for engagement rings dispatched within six months that require remanufacturing. Upon expiration of the initial 6-month period from the date of dispatch, our standard repair and resizing fee structure will apply.Depending on the metal type and setting style, repair, resizing, and remanufacturing costs vary. Rhodium plating will be charged at a cost for resized pieces.

Warranty, Resizing and Repairs

At Periapt Studio, our intention is always to create jewellery that lasts a lifetime. Each piece is crafted with care and precision, but we understand that with wear, life happens which is why we stand by our work with a considered warranty and repair service.

Resizing and Remanufacturing

We understand the importance of ensuring the perfect fit. For all Bespoke Engagement, Signature Engagement, Ready-to-Wear Engagement and Moissanite Engagement rings, we offer one complimentary resizing within six months of dispatch, provided the ring falls within our resizing parameters.

In some cases, due to design, setting style or ring size, resizing may compromise the structural integrity of the piece. If this occurs, we will recommend remanufacturing instead. For engagement rings dispatched within six months, discounted remanufacture rates apply. After the six-month period, our standard repair and resizing fees will be charged.

Please note that rhodium plating is charged separately for resized pieces. Resizing and remanufacturing costs may vary depending on metal type, ring design, and setting style.

Warranty

Periapt Studio offers a limited warranty on all Bespoke Engagement, Signature Engagement, Ready-to-Wear Engagement, Moissanite Engagement and Wedding Ring designs. This warranty exists to cover manufacturing defects that may very rarely go undetected during our quality control process and is valid up to 24 months after purchase.

• If a manufacturing fault is confirmed, your piece will be repaired at no cost, and we will also cover the relevant shipping charges.
  
• Our warranty does not cover damage resulting from extreme misuse, loss, or if alterations, resizing, or repairs are carried out by a third-party jeweller.
  
• If damage falls outside of warranty, we will happily restore your piece for a fee relative to the work required.
  

Care and Servicing

Each of our engagement and wedding rings includes complimentary stone tightening and polishing. To help your piece remain in its best condition, we recommend professional servicing once a year.

Clients are responsible for return shipping costs for servicing or non-warranty repairs. International clients should also retain original import documentation to avoid additional duties or taxes on returns.

Stones and Insurance

Our warranty does not cover lost, chipped or damaged diamonds and gemstones. While this is very uncommon, we strongly recommend arranging independent jewellery insurance to protect against accidents or unforeseen events, especially for focal stones.